cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

New Cyan toner Cartridge not recognized: Phaser 6500 ~ also offline

The error on the printer states that I need to replace the Cyan Toner.    I took a toner from another brand new 6500 (still in the box) and put it in and it still gives me the same error. 

 

I tried to print a configuration page from the printer and it will not print.

 

I tried to use the print black feature, however the printer lists istelf as offline, even though I can access it through the web interface.

 

At the moment I have revoved the 3 color toners and restarted the printer.  Same error and on the web interface it still lists the below status:

 

093-932:Cyan Toner Cartridge at end of life. Replace Cyan Toner Cartridge. Printer is unable to print.
093-423:Yellow Toner Cartridge at end of life. Replace Yellow Toner Cartridge. Printer is able to print.

 

 

-bj

 

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: New Cyan toner Cartridge not recognized: Phaser 6500 ~ also offline

Hey you!

 

There are two types of toner, so we would need to know if the machines you have use metered toner or non-metered toner, is both machines set-up to work with metered toner?

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

0 Kudos