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New WC6515, paper jams and device error.

I have had my brand spanking new 6515 for less than 24 hours and have already had 2 "paper jams' and a device error that required shutdown. What gives? 

 

The paper jams weren't even really paper jams, both times I removed the paper tray to find one sheet, 1/3 if the way fed in, no jam and nothing caught behind rear door. 

Even telling the printer to resume the job didn't work, it was just hung, saying it was printing but doesnt do anything, just circles around the pause symbol forever until I shut it down, lose my job, and have to restart and start the job all over again.

 

is this normal operation? 

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Valued Advisor
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Re: New WC6515, paper jams and device error.

It isn't normal at all.

 

And since we know nothing of the environment or stock it is hard to guess.

But since it feeds partially, and just stops with no damage you can safely assume a feed issue, because the sensors internally know exactly where the paper should be at all times, and when the sensor doesn't trip when it should (the paper isn't there) it stops the jam and declares a jam to stop the paper from being jammed when it is being misfed. So if the paper isn't crooked or anything, we know the roller isn't picking up the paper properly.

 

And that could have a few causes, improperly programmed paper (Coated stock that isn't set that way)

Static cling (Paper not fanned and flipped etc)

Humidity (paper sticks when moist)

Cheap paper stock not designed for printers

 

So...

Check that the humidity is in acceptable range in the room the printer is in, make sure you load entire reams of paper, not a few sheets at a time (Static build-up), Don't store the paper near an air conditioner.Make sure it is loaded in the machine properly (Not just size, but type and weight matters). Try rotating it in the tray 90 degrees and see if it works better, it could be you are buying long grain vs short grain paper.

 

 

This stuff happens to every printer

 

Source 1

Source 2

Source 3

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Joe Arseneau
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Re: New WC6515, paper jams and device error.

Ok, improperly set paper could certainly be the cause. 

And maybe I am missing something but I don't see in any of the menus, anywhere to set it for a specific type/weight of paper. 

Is this automatically detected? 

'My previous printer had a menu to set the type and size of paper. 

 

And even if if that was the case, it doesn't explain why the printer will not resume once the "Paper jam" has been cleared. Having to reboot the printer in order to continue printing after a paper jam is ridiculous. 

 

As as for the type of paper I am using, Hammermill, 24lb, laserprint. I believe it is a decent quality paper and I never had one issue with it in my previous printer. But, I'm not a paper expert ;)

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Re: New WC6515, paper jams and device error.

 

  • If the control panel prompts you, verify the size and type on the screen. If you are not prompted, change the paper settings.
    1. At the printer control panel, press the Home button.
    2. Touch Device > Paper Trays.
    3. In the Paper Trays menu, touch the desired tray.
    4. To have the printer prompt you to set the paper type and size when paper is loaded, touch Tray Mode and then touch Fully Adjustable.
    5. To dedicate the tray for a paper size, type, or color, touch Tray Mode and then touch Dedicated.
      • To select a paper or envelope size, touch the current size setting. Then from the list, select the size.
      • To select a paper type, touch the current paper type. Then from the list, select the paper type.
      • To select a paper color, touch the current paper color. Then from the list, select the paper color.
    6. To save the setting, touch OK.
  • To return to the Home screen, press the Home button

 

 

No idea on the not resuming thing, probably firmware related, try updating it to the latest here

 

You would have to look up the paper by part number to find if it is the short or long grain version (I believe Long grain is better for this device sine it can't run the paper LEF)

 

 

 

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Joe Arseneau
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