I have been struggling to replace the black toner. First time i had to replace the black.
We have 2 high capacity toners in stock, both show empty when trying to replace.
Accepts the toner, but shows 0% status. Install date of toners show correctly.
- Replaced magenta to see if problem occurs. Magenta recognised easily.
- Tried resetting the memory, nothing works. I'm stuck.
Machine is basically useless now, is there a way to manually reset the % status of a toner so I can use it?
Yes, these are genuine HC toners with the right serial no. for the region.
If replacing the toner is not clearing the message I would suggest that you call into the support center @ 1-800-835-6100 for additional help. I searched the online knowledge base and could not find any instructions on how to reset the % of the toner level.
If the toner is original and for your region, it could be a hardware problem (toner dispensing system) and I will recommend you to have a tech for diagnosing your printer.