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No Paper Tray Selection Available on 6515DN WorkCentre

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I just installed a brand new WorkCentre 6515 DNi.  It has the add-on paper tray for a total of 3 trays (Tray 1, Tray 2, and Bypass).  When printing out of various apps, there are no options to select all available paper trays.  The print dialogue options box shows only two options:

> Automatically Select
> Bypass Tray

Staff require all 3 trays to be available throughout the day, and to choose on demand which tray to use because the paper will be different in each:

> Tray 1
> Tray 2
> Bypass Tray

The printer itself sees all trays, and successfully prints out of the add-on tray.  The 6515 was installed on a Windows-based print server as standard practice, and the latest Global Print Driver was used (XeroxGlobalPrintDriver_7.137.0.0_PCL6_x64).  According to Xerox, this is the simplest setup for a business that will have multiple Xerox products.  Thanks in advance for the help!

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Community Manager
Community Manager

Re: No Paper Tray Selection Available on 6515DN WorkCentre

Hi PleaseXerox,

Thank you for using the Support Forum. Please make sure that you have chosen Tray 3 on the configuration tab of the  driver properties so the driver knows the tray is there.  trays.JPG

If this does not help please consider contacting your support centre for further assistance.

Community Manager

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