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No Paper Tray Selection Available on 6515DN WorkCentre

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I just installed a brand new WorkCentre 6515 DNi.  It has the add-on paper tray for a total of 3 trays (Tray 1, Tray 2, and Bypass).  When printing out of various apps, there are no options to select all available paper trays.  The print dialogue options box shows only two options:

> Automatically Select
> Bypass Tray

Staff require all 3 trays to be available throughout the day, and to choose on demand which tray to use because the paper will be different in each:

> Tray 1
> Tray 2
> Bypass Tray

The printer itself sees all trays, and successfully prints out of the add-on tray.  The 6515 was installed on a Windows-based print server as standard practice, and the latest Global Print Driver was used (XeroxGlobalPrintDriver_7.137.0.0_PCL6_x64).  According to Xerox, this is the simplest setup for a business that will have multiple Xerox products.  Thanks in advance for the help!

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4 Replies
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Community Manager
Community Manager

Re: No Paper Tray Selection Available on 6515DN WorkCentre

Hi PleaseXerox,

Thank you for using the Support Forum. Please make sure that you have chosen Tray 3 on the configuration tab of the  driver properties so the driver knows the tray is there.  trays.JPG

If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: No Paper Tray Selection Available on 6515DN WorkCentre

Can you please tell me which additional paper tray goes with 6515 DNI model? I wish to purchase one but can't find one online. Thanks.

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Community Manager
Community Manager

Re: No Paper Tray Selection Available on 6515DN WorkCentre

Hi shoaib, 

Thank you for using the Support Forum. Please take a look at the additional paper tray HERE.  You may be able to purchase it some where else but this is the one I was able to find for you. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: No Paper Tray Selection Available on 6515DN WorkCentre

Brilliant; thanks for the help!
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