No color printing Phaser 8550 DT

[mp106@comcast.net]

Sandy:

A belated Thanks for your advice but again I have tried everything.  I just recently had the need to print a color documentt and no luck.  I do not use this printer all that often.  I use another device for "draft" printing.   The best I can do is to use my older winxp PC to print in color.  As for my win7 device-no luck.   I have deleted the 8550dt printer and drivers and downloaded new drivers in an attempt to "fix" the problem-no luck.   I have had this printer since 8/4/2006 and it has been a great device.  Not heaviliy used maybe 256,000 pages in 6 years and only one maintenance kit change.  win7 is the problem I guess.

Regards,

Steve

[MSPTestAccount]

Thank you mp106@comcast.net for using the forum.

I recommend trying this solution for your issue.

Solution : Make Sure the Print Driver Has Been Configured With the Correct Printer Model

http://www.support.xerox.com/support/8500_8550/support/en_US.html?objGUID=6364

If you continue to have issues I would recommend that you contact support using this link:

https://www.office.xerox.com/smart/emailsupport/

[mp106@comcast.net]

I am at a loss understanding how to get my 8550dt to print in color.   I am a windows 7 system.   It worked fine in xp but now the only pages that print in color are the information pages from the printer setup screen.  I have had this printer for many years and it has been a great printer.

Thanks

[Nor]

Had the same problem after installing machine for a customer. I used the Global driver with PS and thats when it did not print color, so I deleted the Global driver and installed the PCL6 driver and then we had color. I hope this helps.

[Fabio]

i think its best to try a new updated global driver instead of specific, also make sure if you are connected with USB that the boidirectional settings are correct, look @ benjamin-G his post

[Nader]

Hello. My Phaser 8550DP also does not print in color in Windows7, 64bit. The driver version is 5.102.0.3N 2009.03.14    Please name the specific driver instaed of a link to the driver download page. I have read the previous posts but have not seen an actual recommendation to resolve this issue. I thank you in advance.

[mooseo]

Hi, I am having the exact same problem. I have a Phaser 8550DP and am using the same driver as the previous poster, with W7x64. I have changed the configuration setting (to both the 8550DP and tried the 8560MFP recommended below) but I still can't get color printing. Do you have an other suggestions I could try? I haven't downloaded the global driver because I prefer not to add these sort of print managers if they are not absolutely necessary. thanks, mike

[BenjaminG-Xerox]

Hi Anne,

Try the following steps, this should resolve your B&W issue;

1). Go to Start and select Devices and Printers

2). Right click on the printer icon and select Properties

3). Go to the Options tab

4). Under Device Options, you should see a Configuration drop down menu, select 8560MFP in that list.

5). Click Apply and OK to exit out of this window and you should be good to go!

Hope that helps!

[AnneD]

The driver I am using is version 5.102.3N.2009.03.14.
I have had a lot of trouble installing the driver, since I want to connect directly to my computer with USB, avoiding the IP number insisted on while installing. Do I have the correct dirver? It does not show a tabl where I could adjust color settings.

[Fabio]

Are you using the global driver?

Try to install the specific driver and then in the tab configuration you can select optional settings