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CathyO-Xerox
Community Manager
Community Manager
‎03-20-2023 08:34 AM

Re: No power - tried contacting chat support - always disconnected HELP!

Hello there,

Where your device us under warranty, I think you should call Support for Assistance: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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hotchip
New Member
New Member
‎03-16-2023 07:44 AM

No power - tried contacting chat support - always disconnected HELP!

Product Name: Xerox B310 Printer
Operating System: Windows 10 x64

My printer will not power on.  I have tried a known working power cable.  I have tried to connect with chat support as calling isn't suitable for me.  Every time I connect I am advised that I have to be "transferred" to another department.  I have waited up to an hour to chat with whomever I am supposed to have been "transferred" to, with no answer or notification.

My printer is in warranty, and I would like it replaced.  I'd actually just like to have my problem acknowedged in the first instance.

HELP!

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