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FoyleInt New Member
New Member

Not Detecting any USB Flash Drive

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10

We have the C8030 and I have updated all the settings to allow print form USB but the problem is that when a USB is inserted into the port nothing happens. The device is not detected and I receive no error. The flash drive is formated to FAT, which I believe is a requirement.

The security is set to enable all ports and enable print from USB.

Ive no idea what to try from here.

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3 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Not Detecting any USB Flash Drive

You need to register the print from app. (Make the app avail on home screen)
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gabiene Frequent Advisor
Frequent Advisor

Re: Not Detecting any USB Flash Drive

Hi David,

Sorry if I'm wrong, but the Print from and Scan to USB are not in standard App's of the machine?

 

Gabi

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Not Detecting any USB Flash Drive

I don't know. 

I had a customer call this exact problem in. 

We had an analyst configure the machine initially and so he could have used a clone "hiding" aka unregistering the app from the home screen. 

Print from usb was enabled but without the 'print from' app showing on the tablet's home screen there wasn't a pop up option when someone stuck in their thumb drive. 

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