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Not Techie need help

Product Name: VersaLink® C8000 Color Printer
Operating System: Windows Server 2016 x64

Help please nearly crying with frustration, the salesmans said it was easy to set up...

I am using a USB cable which it says that I can but the control panel only gives options for wifi or ethernet or both (First issue) then when I try to download the drivers it asked me to select from multiple options non of which I recognise as I am not techie so do not know what to do, I hope someone can help me please as the Xeros support is appalling, two agents just cut the chat.

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Agency Analyst
Agency Analyst

Re: Not Techie need help

Install a Print Driver for a USB Connection

NOTE: Some features are not available when connected via USB. To utilize all of the features for this printer, it is recommended to connect the printer to a network via an Ethernet connection or with the optional Wireless Network Adapter.

The instructions below are intended for users that:

  • Will be connecting the printer to a computer via USB for the first time.
  • Have not installed the print driver software yet.

IMPORTANT: Do not connect the USB cable until after the print driver software has been installed on the computer.

This article contains the following sections:

  • Supported Windows OS
  • Requirements
  • Install the Print Driver from the Software and Documentation Disc
  • Install the Print Driver Downloaded From Xerox.com/Support
  • Connect the Printer to a Computer Using USB

Supported Windows OS

Windows 7, Windows 8.1, Windows Server 2008, Windows 10, Windows Server 2008 R2, and Windows Server 2012.

Requirements

Confirm the following requirements and items before you begin:

  • The printer is turned on and in a ready state.
  • Obtain a USB 2.0 or 3.0 cable with an A and B connection that is less than 3 m (9 ft 10 in) in length.
  • There is an available USB port on your computer. If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.
  • Obtain the Software and Documentation disc that came with the printer. If you do not have the disc or do not have a disc drive on your computer, download the print driver from Xerox.com/Support or click on the Drivers and Downloads link in the Related Content section on this page to be directed to the drivers and downloads page for your printer. Download either of the following:
    • PostScript Print Driver - Xerox User Interface - Microsoft Certified (Recommended)
    • PCL6 Print Driver - Xerox User Interface - Microsoft Certified.

IMPORTANT: Do not connect the USB cable until after you install the print driver. After the print driver software is installed, then you can follow the steps in the Connect the Printer to a Computer Using USB section at the end of this entry.

Install the Driver

To Install the Driver from the Software and Documentation Disc:

  1. Insert the Software and Documentation disc into the appropriate drive on your computer.

    NOTE: If the installer does not start automatically, navigate to the drive, and double-click the Setup.exe installer file.

  2. Depending on your computer's security, you may have User Account Control enabled. If so, click Yes on "Do you want to allow this app to make changes to your PC?"
  3. Click Install Print Driver From Disk.
  4. At the License Agreement window, select I Agree.
  5. On the Pick an installation method window, leave Add a new printer using an existing port selected and do not change which port is selected. The USB port that Windows creates will be selected later.
  6. Click Next.
  7. On the Pick a driver for the new printer window, select Install a new driver and then click Next.
  8. On the Select the manufacturer and model of your printer window, click on the Have Disk… button. The Install From Disk window will be displayed.
  9. Click on the Browse button, find the Xerox Software Disk, then browse to the location of the folder where the driver files are located.
    1. Select either Windows PS (Recommended) or Windows PCL6.
    2. Select either the 32-bit_x86 or 64-bit_x64 folder depending on your Widows OS version.
    3. Select the .inf file, click Open and then OK.
    4. Choose the appropriate printer model from the list displayed, and then click Next.
  10. On the Printer Name and Sharing Settings window
    1. Change the printer name if desired.
    2. Select Do Not Share this printer. (A USB connection is only supported on the computer that is directly connected to the printer.)
    3. Click Next.
  11. The printer is ready to be installed. Review the printer settings and then click Next to install the printer.
  12. Do not click print a test page. To complete the installation, click Finish.

To Install the Print Driver Downloaded from Xerox.com/Support:

  1. If you have not done so already, download the print driver from Xerox.com/Support or click on the Drivers and Downloads link in the Related Content section on this page to be directed to the drivers and downloads page for your printer.
  2. Choose either of the following:
    • PostScript Print Driver - Xerox User Interface - Microsoft Certified (Recommended)
    • PCL6 Print Driver - Xerox User Interface - Microsoft Certified.
  3. Click accept to download the driver zip files.
  4. Click Open to download and open the zip file.
  5. When the download is complete, select Extract all to extract the files to a known location. For example: C:\Xerox\VersaLink_C8000_C9000_5.628.1.0_PS_x64
  6. Select Extract. A folder will open where the files are located. Make note of this location.
  7. Navigate to the list of printers on the computer and select Add a printer.
    • For Windows 10 OS, click Start, type Control Panel into the search box, click Control Panel, click Devices and Printers.
    • For Windows 8.1 OS, right-click on Start, click Control Panel, click Devices and Printers.
    • For Windows 7 OS, click Start, Devices and Printers.
  8. Make sure the printer is disconnected from USB.

    NOTE: On Windows 7, select Add a Local Printer. On Windows 10 you may need to select The printer that I want isn’t listed.

  9. Select Add a local printer or network printer with manual settings and click Next.
  10. On the Choose a printer port window, leave Use an existing port selected and do not change which port is selected. The USB port that Windows creates will be selected later.
  11. Click Next.
  12. On the Choose the appropriate printer model from the list window, click on the Have Disk… button. The Install From Disk window will be displayed.
  13. Click on the Browse] button, find the Xerox Software Disk, then browse to the location of the folder where the driver files are located. For example: C:\Xerox\VersaLink_C8000_C9000_5.628.1.0_PS_x64
  14. Select the .inf file, click Open then OK.
  15. Choose the appropriate printer model from the list displayed, and then click Next.
  16. If asked which version of the driver do you want to use, select Replace the current driver and click Next.
  17. Click Next on the Type a printer name window. Do not change the printer name at this point.
  18. On the Printer Sharing window, do not select Share this printer. A USB connection is only supported on the computer that is directly connected to the printer. Click Next.
  19. The printer driver has been installed. Click Next.
  20. On the You've successfully added the printer window:
    1. Do not set as default printer.
    2. Do not click print a test page.
    3. Click Finish.

Connect the Printer to a Computer Using USB

To connect the printer to the computer using a USB cable:

  1. Navigate to the list of printers on the computer.
    1. For Windows 10 OS, click Start, type Control Panel into the search box, click Control Panel, click Devices and Printers.
    2. For Windows 8.1 OS, right-click on Start, click Control Panel, click Devices and Printers.
    3. For Windows 7 OS, click Start, Devices and Printers.
  2. Make sure the printer is disconnected from USB.
  3. Right-click on the print queue for the printer, and click on Remove Device.
  4. When the printer is no longer listed in the Devices and Printers window, reconnect the USB cable. If the computer has speakers, make sure you hear the USB connection sound.
  5. Windows should now automatically create a USB port and configure the USB printer using the driver you have installed. When Windows completes the configuration of your USB printer, attempt to print to the printer.
Thanks,
RickB
Agency Analyst