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slr17 New Member
New Member

Not recognized new toner K

Product Name: Versalink c7000
Operating System: Windows 7
Customer pay new toner K, but mashine says replace toner K, and error code 093-912. Versalink is new, counter 2000. What is it?
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5 Replies
slr17 New Member
New Member

Re: Not recognized new toner K

When customer replace toner, versalink says “toner K is empty, replace”
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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Not recognized new toner K

For the versalink c 405 it means replace drum or clean led. Probably same for c7000
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Highlighted
gabiene Advisor
Advisor

Re: Not recognized new toner K

Hi,

Most probably could be from cloged toner in the dispenser system.

And pay attention at the part no for the toner. There is a part for VersaLink C7000 (just printer) and another one for VersaLink C7025/7030 (MFP).

 

Gabi

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slr17 New Member
New Member

Re: Not recognized new toner K

Hi Gabi! Thanks for you answer. I will check the toner supply system, it’s just weird, is the machine new and has toner already been crushed?
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gabiene Advisor
Advisor

Re: Not recognized new toner K

I had once a VersaLink with black dispenser assy that didn't mesh properly with the dispenser motor.

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