Not recognized new toner K

[slr17]

Customer pay new toner K, but mashine says replace toner K, and error code 093-912. Versalink is new, counter 2000. What is it?

[slr17]

When customer replace toner, versalink says “toner K is empty, replace”

[DavidX28897-xrx]

For the versalink c 405 it means replace drum or clean led. Probably same for c7000

[GabiE-Xerox]

Hi,

Most probably could be from cloged toner in the dispenser system.

And pay attention at the part no for the toner. There is a part for VersaLink C7000 (just printer) and another one for VersaLink C7025/7030 (MFP).

Gabi

[slr17]

Hi Gabi! Thanks for you answer. I will check the toner supply system, it’s just weird, is the machine new and has toner already been crushed?

[GabiE-Xerox]

I had once a VersaLink with black dispenser assy that didn't mesh properly with the dispenser motor.