Not recognizing drawers 2 & 3

[tremadt]

The Phaser 7100 has 3 drawers plus the bypass. I cannot get the printer to recognize drawers 2 & 3 which are higher capacity. In the menu and printer properties I can only adjust settings for drawer 1 and bypass. How do I get the printer to recognize the additional drawers? 

[TammyL-Xerox]

Hello tremadt, 

Have you printed the configuration page to make sure that is shows trays 2&3 are installed.  If they are showing installed and you still are unable to program them I suggest that you call into the support department at 1-800-835-6100. 

[tremadt]

The config page does not show the drawers, which is why I said the printer does not recognize them. Any help on how to get the printer to know these drawers are there?