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paddy.otoole New Member
New Member

(Not so) Secure Print on Workcentre 7835

Hi,

 

I've just deployed 12 Workcentre 7835's and enabled Secure Print in the driver defaults on the print server.

Secure print is working like a dream for all print jobs except for Outlook "memo" type print jobs. These jobs go straight through to the default output tray without being held for PIN input.

 

Wondering if anybody has seen similar or would know where exactly to focus my attention to resolve this?

 

 

Thanks in advance,

Paddy

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: (Not so) Secure Print on Workcentre 7835

Hi Paddy.O'Toole,

Thank you for using the Support Forum. I find no information on issues with using secure print with Outlook e-mail.  Please make sure your machines have the latest firmware loaded and see if that makes a difference. If not please consider contacting your support centre for further assistance.  As a workaround try saving the email as a .txt document and see if the secure print will work with that format. 

Thanks,
CherylO-Xerox
Community Manager

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tdennehy New Member
New Member

Re: (Not so) Secure Print on Workcentre 7835

Hi,
We're refreshing with new Xerox model 7835 workcentres. We're noticing that the former Xerox devices would work with secure print.
The new devices, however, will not work unless we turn off bi-directional printing. We checked and don't have any ACLs blocking ports 161 and 443.
Another thing we noticed is that we can print from the print server to the printer with secure print.
Any thoughts?
Thanks,
Timmy O' Rocket...
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balbir New Member
New Member

Re: (Not so) Secure Print on Workcentre 7835

Hi.. I am looking on the solution to the issue: We want to get the secure print option enabled for the printers at our office. How can I get this done? Who to contact to make it applicable our company wide on all the printers?
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: (Not so) Secure Print on Workcentre 7835

You contact your company wide IT dept and have them set it as the default on your company wide print server, then disallow local installs of the driver through a group policy.

 

And don't use old drivers and certainly don't redirect a Global driver to the device, install it fresh on the server to a new port. There is no reason you would need to disable anything, anywhere to make secure print work

 

Your IT dept can decide on loading it as only being possible to do secure print:

1.GIF

 

Or just making it the default before pushing it out to the clients.

 

2.GIF

 

If you redirect a driver, install to a port previously used by another device etc etc, bad things happen, so do a fresh install, of a newly downloaded driver and set it as you want it.

 

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Joe
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