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CathyO-Xerox
Community Manager
Community Manager
‎12-09-2019 10:37 AM

Re: Office printer not printing in color from my laptop

Hello jik277,

Have you made sure you have the Xerox Print driver installed on your laptop? I would make sure that you are not just using the generic driver with your OS so you get all the capabilities of your printer.

Thanks,
CathyO-Xerox
Community Manager

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jlk277
New Member
New Member
‎12-05-2019 10:40 AM

Office printer not printing in color from my laptop

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: macOS 10.14 - Mojave

My coworkers can print in color through pdf> Adobe Acrobat, but when I try to print my print preview and settings look different. Even though the "Grayscale" box is not checked, it only prints in grayscale 

Page set up & Advanced do not send me anything color-related, if I click "printer" it says something like default settings and preset, but changing this doesnt help either. I've already tried uninstalling + reinstalling Adobe Acrobat  and changing the webpage/ settings of the printer (the default is color printing). 

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