cancel
Showing results for 
Search instead for 
Did you mean: 
landoffice New Member
New Member

Offline Xerox Workcentre 6505

Jump to solution

Everyday our printer is "offline" and we cannot print.  We have to delete the printer then reinstall it in order for us to print.  Is there anything we can do to aliviate this problem?

 

We connected the printer to a wireless router.

0 Kudos
5 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Offline Xerox Workcentre 6505

Jump to solution

Too much lag for SNMP probably. Quickest solution/workaround is:

 

Start > Devices and Printers

right-click the printer and go to Printer properties

Ports > Configure Port

uncheck SNMP

OK > OK

 

Capture.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
landoffice New Member
New Member

Re: Offline Xerox Workcentre 6505

Jump to solution

Thank you for this, Joe.  It has worked.

0 Kudos
Mattyshens New Member
New Member

Re: Offline Xerox Workcentre 6505

Jump to solution

Hi

I am having the same problem with my Xerox Workcentre 6605 - for the past few days the printer is always 'offline'. Sometimes rebooting PC and printer works but often I have to remove the printer and re-install it. It is linked via wifi.

I looked at your suggested solution but when I get to Printer Properties>Ports>Configure Ports I get an error message:

'An error occureds during configuration. This operation is not supported'.

The printer is on the WSDF port.

My operating system is Windows 10

Can you provide any further suggestions to resolve the persistant offline issue?

Thanks

0 Kudos
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Offline Xerox Workcentre 6505

Jump to solution

Never use WSD, in the same place as the Configure port there is an option for Add Port.

Use that and just create a port using settings to match the screenshot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
0 Kudos
kdsdata New Member
New Member

Re: Offline Xerox Workcentre 6505

Jump to solution
Thanks Joe, this also worked for the 6515workcenter. None of the other Internet solutions? worked, but this one did. Thanks.
0 Kudos