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Only one windows user account can send print jobs

Product Name: Xerox Versant 180 Press
Operating System: Windows 10 x64

We have the Versant 180 print drivers installed on a Windows 10 PC.  The windows user account that the drivers installed under can send a print job to the printer and it works just fine; however, any other user account on the same PC can send a job to the printer - but nothing happens.  We can see it go into the queue, and according to Event Viewer the job was printed - but nothing ever actually prints.

We also tried installing the drivers on a second PC with a different user account.  Once we did this, the user account that could print on the first PC could no longer get anything to print - and the printer would then only accept print jobs from the second user account on the second PC.

Does the driver somehow associate itself between the user/PC/printer and only allow the user that installed the driver to print jobs?  If not, what are we doing wrong?  Thanks!

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Community Manager
Community Manager

Re: Only one windows user account can send print jobs

Hello xevilrobotx,

I am not sure on this one, so I recommend you contact the Support department. The Support options for your device are listed here.

Thanks,
CathyO-Xerox
Community Manager

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Agency Analyst
Agency Analyst

Re: Only one windows user account can send print jobs

It sounds like those jobs are going to the "Hold" queue.

Thanks,
RickB
Agency Analyst