We are facing incomplete printing for only pdf and power point files. The printer Xerox 7025 missed the printing and user cant get complete printout.
In details and for example, if user is printing a document of 80 pages, after half or more than half prints, printer delete that job.
Some of the actions are as below:
1. We have increase printer server spooler size to maximum 1 GB.
If it will happen again please note the following points.
2. Following activity have been done.
During the upgrading printer firmware we have been found file transfer error in some printers due to network failure so that we have installed firmware those printers as physically connect cross network cable one by one.
However we are working on it right now and we have founded some problem in Equirac server DRE/DRC configuration services we already coordination with principal.
Lastly we are arranging ESS card after that engineer will install and also need to align network team to bind the printer Mac address.
3. As per the last email aware that Equirac server DRE/DRC looks like the old jobs are not getting deleted from print queue viewer, we could check if DRE caches was not cleared.
The old transactions which are showing “Deleting” and “Printing” are stuck in the DRE_PrintQueue.db3 SQLite database, cannot be deleted from the EQPrintQueueViewer, only Queued jobs can be manually deleted. If they are old, these jobs were likely deleted by the user from the Windows Spooler and Equitrac is unable to clean them up as the print job is gone. The easiest way to remove them is to clear the DRE cache in Equitrac, but that will remove all jobs, even those that are Queued. We'd recommend running a maintenance window every month/quarter to clear the cache.
The DRE cache holds printer information and print transaction information. The cache files are stored in the Eqspool directory, which by default is found in the following location:
C:\Users\[User ID under which EQ Services run]\AppData\Local\Equitrac\Equitrac Platform Component\EQDRESrv\EQSpool
We need to clear the cache for the following reasons:
To clear the DRE cache, perform the following:
Please NOTE: Removing all the DRE cache files can also remove the secure print job transaction Information. Ensure that there a no pending print jobs in the Secure Print Queue before proceeding and notify your users any unreleased print jobs will be removed during this activity.