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michael0253 New Member
New Member

PDF files hang in work centre queue

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Hello,

 

Our 7845 seems to have issues printing PDF files.

 

A single page PDf may, or may not, go through, or it might get hung in the queue.

 

A largish PDF file (30+ pages) will often print ~20 pages, the stop with a page halfway to the output tray and a message that the job has been paused.

 

I believe we're on the latest firmware - 072.040.004.09100 - and the machine is less than a year old.

 

This doesn't happen every time, but more like every other time.

 

We print a variety of documents during the day, but seem to have the problem mostly with PDF files,, although the odd Word doc stalls like that, too.

 

Cheers!

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: PDF files hang in work centre queue

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Try switching from RAW to LPR, but make sure LPR Byte Counting does not get enabled.

 

Capture.GIF

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Joe