Our accounts payable department received a batch of PDF invoices from a customer. All of them printed fine except for 1 of the files. The second the file was sent to the printer, every single job before and after it got stuck in the "processing" mode. Going into the machine print queue and deteing the file did not actually delete the file, although it says deleted it still appears in the queue. the only way to get rid of the file was to software reset, or quick restart (upto 3 times to clear print queue).
After comparing the "bad" file to another file in the same batch i noticed that pscript5.dll version 5.2.2 was listed as application and Acrobat distaller 9.4.6 was listed as PDF producer. The "good" file lists PDFCreator version 1.7.2 as application and GPL Ghostscript 9.10 as PDF Producer.
Has anyone else ran into this problem? if so how do you get the machine to accept this job with out plugging up the printer completely?
Using the latest global print driver
Any help would be greatly appreciated. I would hate to run into this anytime a vendor saves a PDF with bad formatting.
Thank you for using the forum.
Are you able to resave the file as a pdf? It seems that maybe that pdf is corrupt.
Thanks for the reply. I resaved the file and it still gave issues. i saved the file as a JPG and that seemed to work. So far it has not happened again so it was probably a bad file. I just found it odd it was the only pdf out of a group of 25+ that had different propertie and it was causing issues.
It really sounds to be just a postscript error, any time you get these issues just select File/Print/Advanced and choose "Print as image" (this is all in Acrobat/Reader). The option is there to solve these issues. It basically strips all PS, flattens the doc and sends it over like a Bitmap image. The job size will end up being much larger so it is not a suggested workflow for jobs.