PHASER 6100 ON USB PORT WON'T PRINT FIRST TIME

[Xray]

John, thanks very much for your reply and for your attempting to resolve this for me. It is a minor nuicanse, and one that I can live with if I have to. I'm just concerned that I might wear out the USB connector in the printer from unplugging it once or twice each day. After many months, the the copper contacts may get worn away!

I thought of one possible cause which I am going to explore as time permits. I use a shipping program from UPS called "UPS World Ship", and it may possibly be causing my problem. Even when the main program is not launched, I believe there are drivers, including a printer driver, that is always active in the background. If I get this resolved, I will post it here in this forum.

Thanks again for your assistance!

Mike

[JohnM-Xerox]

Hello Xray,

No, I'm sorry, we don't have any idea why this is happening.  This is the first time we've heard of this problem.  I would like to apologize since I know this problem is more than annoying for you.  I wish that I had an answer for you, but I don't.  I'll do more research into this problem, but I can't promise you that I'll be able to find the root of it.

John

[Xray]

John,

Any ideas?

[Xray]

John,

No, I have nothing else running besides XP. It's a very basic system that connects the 6100 through a USB port, and I print only from programs within my computer. In other words, the printer is not shared, and I am not on a network of any kind (except for a wirless receiver/router for Internet access). If this problem originated in my computer, then I believe that I would see a similar problem when connecting other equipment to a USB port, but I do not. I also tried switching to a different USB port and the problem still continues to happen.

Mike

[JohnM-Xerox]

Hi Mike,

How many Windows XP clients do you have?  Do you have other clients running something other than Windows XP that you can connect to the Phaser 6100 with?  I am trying to determine if this is a problem with our Xerox equipment or if it's related to Windows or if something else is happening on your client(s).

John

[Xray]

Hello John,

It's a 6100.

Thanks,

Mike

[JohnM-Xerox]

Hello Xray,

I would like to try and help, but there are a lot of Phasers in the 61xx series.  Can you tell me specifically which model you have?  Is your Phaser a Phaser 6110, 6115, 6120... etc?

Once I know which model you have, I can try to resolve the issue that you are having.

John

[Xray]

Does anyone have any ideas what might be causeing this? I have no problems with other equipment plugged into my USB ports. Only my 6100 printer has this peculiar problem.

[Xray]

I'm running Windows XP, and I have the latest printer driver installed for the Phaser 6100. My problem is, my computer does not recognize the fact that I have a printer connected to the USB port until I unplug and then re-plug in the USB cable in the back of the printer. I need to do that only one time after rebooting the computer. From that point on, the printer works fine. What's going on here? Is there something in software that I can fix so that I don't need to unplug the USB cable each time I reboot the computer?

Thanks!