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PHASER 6500 Yellow Ink Wrapped around drum? Leaving yellow on the side of every print

Hello,

 

We've recently been having an issue with out Phaser 6500. Every print comes with yellow ink streaked down the side. Opening the front panel revealed yellow ink smeared in a line along the sheet and yellow ink wrapped around the drum??

 

Pics attached.

 

Any advice how we can clean any of that?

 

Thanks,

 

TaylorIMG_1760.JPGIMG_1760.JPG

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1 Reply
Kimzi Valued Advisor
Valued Advisor

Re: PHASER 6500 Yellow Ink Wrapped around drum? Leaving yellow on the side of every print

Hi, Taylor!

 

I suggest replacing the imaging unit as it's probably damaged too.

 

Best Regards

Kimzi


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