We recently added the Xerox "Productivity Kit" to our Phaser 7500DN. Upon initial installation, and initial printing, we received a "Hard Disk Failure" message from the print scout as well as the same message on the printer's LCD screen.
Xerox sent out a technician to replace the hard drive and hard drive system board.
After a few successful print jobs, we were greeted with the same DISK FAILURE message.
Xerox sent us another replacement drive & board, which were replaced immediately.
Again, after a few successful print jobs, we received the DISK FAILURE message once again.
Any ideas? We are getting this message from normal text print jobs from word, and other standard office programs....nothing out of the ordinary and nothing more than a few hundred Kb.
Is nothing to do with the HD. The disks are OK. The problem is the board. You said that was also swapped, but the secret is after that the technician should do a full reload of the firmware. I can guaranty it works. We had 3 same cases, solved by this way.
Thank you Rui,
I had assumed the drives were fine as it couldn't be (3) failed drives.
This is great information, I wish the technicians had this knowledge too.
For my own benefit, how can the firmware be reloaded?
I wouldn't mind trying this on my own.
I downloaded the firmware and it came with instructions.
Installed and so far so good.
I'll keep this thread open for a couple days before I mark it solved.
Thanks so much. The firmware was definately and older one on the machine.
Well, after updating the Firmware to the latest, I was able to send a job onto the hard drive, recall it and print it.
However, we have not fully expelled the "DISK FAILURE" errors.
I am still getting them frequently....not sure why.
Any further suggestions?
How did you do the upgrade? If you followed the instructions you used the internal web page. The technician have a special method to do it. Don't know if they use a tool or if they use a USB drive. Because your problem is under warranty, I suggest that you call again the support and ask him to do a full reload from his PC, using the tools.
It has to work.
Spoke to tech support again today as our problem with the DISK FAILURE is still persisting.
I finally was able to speak with 2nd tier SOFTWARE support.
The technician stepped us through resetting the NVRAM through the printers service menu.
After this, we updated the firmware through the browser tools.
Interesting enough, the PS firmware I previously updated to (the only one available for download from Xerox) was PS 5.3.1.
The technician uploaded to an FTP site a much newer, non-published firmware....version PS 5.19.7. This firmware seems to have done the trick thus far. I was able to immediately print to the hard drive without errors and able to run multiple jobs.
I will keep this thread open for another week to keep checking for erros. If no errors persist, I will consider it closed.