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mgk7 New Member
New Member

PROBLEM WITH PRINTING

Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 10 x64

Hello, i install a versalink b405 about 10 days ago.

And today the custome call me telling that after a print it started printing unstoppable

i went there and from 1 of the 2 pcs that is installed it take command to prin again and again.

I did uninstall the drivers and it keept doing it from the same pc or from a Guest Profile.

I did a reset of the machine i changed the ip and as soon as i did install it manually (PCL6) it did the same thing again.

Can anyone help me with this issue?

Thank you.

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2 Replies
Community Manager CathyO-Xerox
Community Manager

Re: PROBLEM WITH PRINTING

Hello mgk7,

If the issue is only happening on one particular PC on the network, I would think the problem is with that PC and not the Printer. Does it happen with all applications on that PC or just a specific one? I would recommend trying to zone in on troubleshooting that PC or Application the user is having an issue with.

Thanks,
CathyO-Xerox
Community Manager

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mgk7 New Member
New Member

Re: PROBLEM WITH PRINTING

Hello,

With every driver i tried the same problem with this PC,when the PC sees the printer on the network it starts giving prints and giving prints from a "GUEST USER".

Even when i remove device from control panel it keeps giving prints unless i do a factory restore on the machine.

Thank you.

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