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Page size keeps reverting to 4x6 Postcard on my AltaLink C8055

Product Name: AltaLink C8055
Operating System: Windows 10 x64

I've observed this on two Windows 10 workstations now.  Tried reinstalling printer, checked through every preference and default setting I can find.

When I try to print a 8.5x11 Letter to my AltaLink C8055, it insists the page size to be a 4x6 Postcard.  So, the printer says it can't complete the job because it lacks resources, asking for 4x6 Postcards.  If I then tell the printer to use 8.5x11 instead (which I wanted in the first place anyway), it will print it, but it enlarges the page.

This is happening from multiple programs, including Word and Acrobat, on multiple computers, but not all.  Printing to other printers from those workstations is just fine.

Every setting I can find from Word says its printing 8.5x11.  Almost every setting in Acrobat says its printing 8.5x11 except for one, the "Page Setup..." button on the lower left of the print screen.

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Even though the issue is happening in other programs, this is the only place I've been able to see this wrong size being selected.  Odd thing is I can't change it here.  If I change the drop-down to 8.5x11 and click OK, then click Page Setup... again, it will say Postcard (4x6") again.  If I change to any other size, like Legal (8.5x14"), then it stays.  But, if I select Letter (8.5x11"), which is what I usually want, then the setting doesn't save but reverts to Postcard.  Besides that, what about the rest of the programs where I can't even see the hidden setting that's stuck on Postcard.

Has anyone else experienced this and have a fix?  Thanks much!

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4 Replies
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Community Manager
Community Manager

Re: Page size keeps reverting to 4x6 Postcard on my AltaLink C8055

Hi cellolT8,

Thank you for using the Support Forum. Please try all the solutions for Print job requesting wrong paper size. If none of these solutions fix the issue for you please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Page size keeps reverting to 4x6 Postcard on my AltaLink C8055

I'm having same problem.   Affects all applications and appears to be tied to the Xerox driver somehow.  Each time users change paper to 8 1/2 x 11, it reverts back to 4x6 for this one printer.  I have multiple c8045s that do not do this.

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New Member
New Member

Re: Page size keeps reverting to 4x6 Postcard on my AltaLink C8055

Is there a solution to this issue?

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Valued Advisor
Valued Advisor

Re: Page size keeps reverting to 4x6 Postcard on my AltaLink C8055

You have many drivers to choose from. PCL, PCL6, PS, XPS and then you have the V4 drivers, and then the Global Print drivers. The printer itself cannot possibly affect the application so just change drivers to one that doesn't show the issue.

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Joe Arseneau
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