Pages get stuck in infuser.

[TammyL-Xerox]

Hello RetroWill, 

I found two article below for IOT exit jams for you to look at. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Jam at Exit 1 / Exit 2 (IOT Exit 2 Jam) Error 077-103

Jam at Exit 1 / Exit 2 (IOT Exit 1 Jam) Error 077-102

[RetroWill]

Interestingly I just tried to print a colour poster I am working on here and it printed fine, it had a lot of blue. Then I printed one with more green and the jam occured. I have to remove the paper (which always rips) then take the top blade off the diffuser to remove the paper as it all crumples up behind it.

[RetroWill]

Hi

Thanks for the reply.  I just keep getting I0T Exit Jam or Feeder Jam.  No actual codes.

Will

[TammyL-Xerox]

Hello RetroWill, 

Are there any error codes on the printer when it jams, this will help narrow down the issue. 

[RetroWill]

Hi

I'm having issues with my Phaser 6280 lately.  When I print colour the pages always get stuck in the infuser.  There are absoulely no issues when print in in Black and White.  Any advice appreciated.

Using just plain paper.

Cheers