cancel
Showing results for 
Search instead for 
Did you mean: 
supportvsv New Member
New Member

Pale horizontal line with small dots above it

Jump to solution
Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10

Hey there,

I have a problem with the WorkCentre 7835, it prints on every single page a pale horizontal line with 5 or 6 small dots above the line. Here is an example picture:

before.jpg

I have already tried to clean the IBT belt but the problem persist. If R1 and R3 are switched, the dots become magenta and the line more visible. Here is a picture:

after.jpg

Can someone tell me where my problem is and how can I resolve it, please?

Thank you!

0 Kudos
6 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Pale horizontal line with small dots above it

Jump to solution

Hi,

If the issue moves to another color replace the affected drum (R1-R4).

 

Gabi

supportvsv New Member
New Member

Re: Pale horizontal line with small dots above it

Jump to solution

First of all, thank you for the fast response.

So, if the dots are black before switching the drums and they become magenta after switching them, is R1 the affected drum?

If not, can you please tell me how can I troubleshoot this issue and find out the affected drum?

0 Kudos
gabiene Frequent Advisor
Frequent Advisor

Re: Pale horizontal line with small dots above it

Jump to solution
The affected drum is the one that was initially in position R1 when it was getting black dots, so that drum you must replace.
supportvsv New Member
New Member

Re: Pale horizontal line with small dots above it

Jump to solution

Thank you so much for the support!

Have a nice day.

0 Kudos
klp5722 New Member
New Member

Re: Pale horizontal line with small dots above it

Jump to solution
How do they look?
0 Kudos
klp5722 New Member
New Member

Re: Pale horizontal line with small dots above it

Jump to solution
How does it look
0 Kudos