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Paper Curling/Jamming in Workcentre 5955 Office Finisher

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We have 2 machines that seem to be having an issue with paper curl, I have called Xerox support and they had sent over Sean a technician to see if he could fix it. He lowered the fuser temperature on both machines however the paper curling still seems to be an issue. Sean had also said that it could be due to the moisture in the paper causing it to curl, although I do know that can be a factor I was wondering if there is something that you can suggest to help with this issue? Any advice would be great, I’ve spent a great deal researching methods but nothing seems to be working correctly.

 

We store our paper boxes in a stock room.

We use HAMMERMILL 20lb paper

We load the paper correctly in the paper Trays.

 

1 Machine is significantly worse than the other and it's that machine that we do our large print jobs for.

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Valued Advisor
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Re: Paper Curling/Jamming in Workcentre 5955 Office Finisher

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Sounds like you have "a paper grain issue, try a print with the same paper loaded rotated 90 degrees (Landscape) and it may be usable.

Check for your paper order number here to see what grain the stock is.

 

Explanation of Grain here(Xerox link)

Simple grain testing if you can't find it on the packaging.

Non-manufacturer grain explanation.

And lets not forget a competitor, Ricoh, page 13.

 

 

 

 

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Joe Arseneau
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Re: Paper Curling/Jamming in Workcentre 5955 Office Finisher

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Unfortunately this did not work, our printer only feeds in portrait mode and i have rotated and fliped the paper all possible ways. It is still having the jamming issue. Perhaps putting a dehumidifier in the storage room where we keep our paper boxes is a good idea? If it is due to moisture would that be a good idea? 

 

I should add that the paper we use is the HAMMERMILL COPY PLUS (Long Grain)

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Valued Advisor
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Re: Paper Curling/Jamming in Workcentre 5955 Office Finisher

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If moisture is the issue then a dehumidfier would help.

Be sure to never leave out open reams of paper unwrapped.

And Letter size paper absolutely can be printed landscape on a 59xx device, just not from tray 3 and 4. 1,2 and 5 easily will.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Paper Curling/Jamming in Workcentre 5955 Office Finisher

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Thanks for your help Joe! I believe it to be a moisture issue since today was low humidity and the machine only had trouble with the paper that was left in there from over the weekend. Towards the end of the day it seemed that all the new paper reams that I have put in are not curling. 

 

I suppose I will let my office manager know that if the Paper Curling/Jamming persists then we would have to purchase a dehumidifier for our stock room. 

 

 

Thanks again!

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