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Paper Jam Phaser 6022

Product Name: Xerox Phaser 6022
Operating System: macOS 10.15 Catalina

Hi! I'm using Phaser 6022 with Mac OS Catalina 10.15 and have an error message about a paper jam in paper tray and at rear door. I have cleared out paper tray and back opening, but it still won't clear the error so I can resume printing. Any ideas?

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Community Manager
Community Manager

Re: Paper Jam Phaser 6022

Hello Lee612,

If you have tried these solutions and are unable to clear it, you will need to place a service call. HERE are your support options for your device.

Thanks,
CathyO-Xerox
Community Manager

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Re: Paper Jam Phaser 6022

I contacted support. They told me to check for paper stuck in the machine, and to also unplug for one minute. Of course, the solution did not work. Thankfully the machine is under warranty and they are going to exchange it.
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