I have an error message saying there is a paper jam in tray 1. I have checked and can not find a jam anywhere on the printer, I have removed all the paper, restarted the printer and the error message comes back so I am unable to print.
Can anyone help me either solve the problem or bypass it so I can still print from the manual feed tray?
Thanks in advance
I searched our Knowledge-base and found some things that you can try if you haven't already tried HERE.
If that doesn't help you may need to engage the Support department. The options for Support are located HERE.
Hi Gema, how are you?
Would you please provide the last 10 fault codes from the machine?
Viewing Fault History
Access the printer's Embedded Web Server (Web Interface). See the Related Content for additional information.
IMPORTANT: Some features or settings are only visible or adjustable when logged in as a System Administrator. See the Related Content for additional information.
In the Embedded Web Server, log in as administrator, then click Home.
For Notifications, click Settings.
To view a list of recent printer errors, click Fault History.
We have the same problem. "Jam in tray 1" but no paper is jammed.
We have a C600 color printer.
Have turned the machine on and off several times.
Have installed the software update.
Have deleted all jobs and tried to re-print.