I have an error message saying there is a paper jam in tray 1. I have checked and can not find a jam anywhere on the printer, I have removed all the paper, restarted the printer and the error message comes back so I am unable to print.
Can anyone help me either solve the problem or bypass it so I can still print from the manual feed tray?
Thanks in advance
I searched our Knowledge-base and found some things that you can try if you haven't already tried HERE.
If that doesn't help you may need to engage the Support department. The options for Support are located HERE.
Hi Gema, how are you?
Would you please provide the last 10 fault codes from the machine?
Viewing Fault History
Access the printer's Embedded Web Server (Web Interface). See the Related Content for additional information.
IMPORTANT: Some features or settings are only visible or adjustable when logged in as a System Administrator. See the Related Content for additional information.
In the Embedded Web Server, log in as administrator, then click Home.
For Notifications, click Settings.
To view a list of recent printer errors, click Fault History.
We have the same problem. "Jam in tray 1" but no paper is jammed.
We have a C600 color printer.
Have turned the machine on and off several times.
Have installed the software update.
Have deleted all jobs and tried to re-print.
I have this same problem and I have tried the solutions listed above and found them COMPLETELY inadequate.
1- The Fault Code is correct
2 - I looked for paper more times than I'll admit (10 -15), and
3 - "Tips for minimizing Paper Jams" is just rude.
Your other solution, "contact customer support" should come with an asterisk to only do so if you have a machine under warranty! Since my machine is more than 2 years old, it isn't. The chat person, Agent Jeffrey, was great about telling me that he couldn't help me since I didn't have a warranty and offered me options for paying to talk to him or customer support. He also suggested an authorized agent. Of course, the closest one is 150 miles away. He was also great at diffusing my frustration by hanging up on me on chat.
You don't seem to have a problem emailing me way too often about new products, new solutions and new resources. However, the first time I have an issue in the years I have owned the product and spent lots of money on toner, it's pay up or too bad.
As the CEO of a small non-profit, it's more than a little disappointing.