cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Paper Jam in Phaser 6140

We have a Xerox Phaser 6140.  Recently we have been getting the message to replace the Imaging Unit.  I asked our IT manager about it, and he came back and looked at it, removing the imaging unit and then placing the printer back together.  Ever since then, I can't print to this printer any longer.  When the printer tries to pull the paper through the feeder, it jams.  The message "Paper Jam at Tray 1" appears on the screen.  I can print through the bypass feeder, but not from the paper tray.  We have been comparing the cost of the imaging unit compared to the cost of the printer, so we will probably end up buying a new printer.  But in the meantime, I need this printer to keep working!   I have been over this printer time & time again, and can find nothing that would appear to be causing this. I hate to give up on it, but I don't know what else to do.  Does anyone have any suggestions? 

0 Kudos
2 Replies
Highlighted
Community Manager
Community Manager

Re: Paper Jam in Phaser 6140

Hi Dub,

Thank you for using the Support Forum. Please take a look at the solutions for paper jams from the tray and see if these will help.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
New Member
New Member

Re: Paper Jam in Phaser 6140

I have the same error message. Jam at Exit; open front cover.

Did all the steps in the suggested articles but no luck. 

Opened all the different parts of the printer and there is no paper to be found.

 

One suggestion I found was to clean the exit sensor, where is it located? I was unable to find it...

 

Regards,

Jan

0 Kudos