Xerox Phaser 6121 Mfp Prints Fine In B&w But Jams In Fuser When Printing Colour.
Each time I try to print anything in colour on my printer it jams and reports the jam to be in the fuser.
When I try to print in black and white however, it prints with no problems at all. No error codes.
Any suggestions as to how to fix this?
Sounds like it would be time to change your fuser but if you haven't received the message to change it, I would recommend contacting the Support Department: 1-800-821-2797
I am facing the exact same problem. My 6121 MFP can print its menu/configuration pages (which are black and white), but it cannot print the demo page, which is in color.
It always ends with the same error (papaer jam in fuser), and I have to open the top cover and remove the half-printed color page...
My printer reports that I have printed 3757 pages in total.
Also, I am located in Greece.
I think I have found a solution: The problem seems to be the spring on the component shown here:
I removed the spring (as shown in the video), I pulled a few times, and I put it back. And now the printer can print also in color. I did a few prints, and it seems to work.
Is there a "replacement" spring?