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Paper Jams In Fuser When Printing Colour

Product Name: XEROX PHASER 6121MFP/N
Operating System: Windows 7

Xerox Phaser 6121 Mfp Prints Fine In B&w But Jams In Fuser When Printing Colour.

Each time I try to print anything in colour on my printer it jams and reports the jam to be in the fuser.
When I try to print in black and white however, it prints with no problems at all. No error codes.
Any suggestions as to how to fix this?

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Community Manager
Community Manager

Re: Paper Jams In Fuser When Printing Colour

Hello kalisto,

Sounds like it would be time to change your fuser but if you haven't received the message to change it, I would recommend contacting the Support Department: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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