Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
kalisto
New Member
New Member
‎09-28-2020 12:21 PM

Paper Jams In Fuser When Printing Colour

Product Name: XEROX PHASER 6121MFP/N
Operating System: Windows 7

Xerox Phaser 6121 Mfp Prints Fine In B&w But Jams In Fuser When Printing Colour.

Each time I try to print anything in colour on my printer it jams and reports the jam to be in the fuser.
When I try to print in black and white however, it prints with no problems at all. No error codes.
Any suggestions as to how to fix this?

0 Kudos
Reply
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎10-01-2020 02:20 PM

Re: Paper Jams In Fuser When Printing Colour

Hello kalisto,

Sounds like it would be time to change your fuser but if you haven't received the message to change it, I would recommend contacting the Support Department: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply