We recently installed a new Phaser 3635MFP to replace a network printer in our office. We have two paper trays so that we can keep letterhead in Tray 2. With this machine it is imperative to confirm that the tray is loaded with "letterhead" so that it won't copy or print faxes onto the stationery (unless you tell it to.)
The problem is printing to the letterhead or envelopes from MS Office software. We are running Windows 7 and MS Office 2010. We keep getting conflicts with "paper type." Two examples:
1. To print on letterhead from tray 2, we have to do BOTH of the following: a. Select tray 2 in the document "page setup" AND b. Select Tray 2 in the printer profile. Doing only one of the above doesn't work - it either defaults to "plain paper" and prints from tray 1, or it gets blocked by the printer because the "paper type" doesn't match. There is no way to specifiy "letterhead" as the paper type in the document settings. Before running the next job, you have to be careful to re-set the printer profile, or else everything will print on letterhead.
2. We always kept #10 envelopes loaded in the manual feed as the default -- enabling us to quickly print envelopes for correspondence using the Envelopes tool in MS Word. This tool properly sends the paper size and directs it to the manual tray of the printer -- however, it comes through with paper type "plain". When you go to load an envelope in the manual tray, you discover that when you specify the paper size as #10 Envelope, the only Paper Type selection available is "Envelope". You can't select "Plain". The printer then rejects the job because the paper selection doesn't match. I haven't figured out a way around this one, as the "Envelopes" tool in MS Word doesn't give you access to the printer profile....
Anyone have experience with this? Is there a patch for the drivers that will fix it?
Solved! Go to Solution.
try to setup the driver defaults instead of color white , type plain , just auto and auto , then specify tray 2 in the word page setup and try again...
Thank you -- this worked, at least on two machines. Worked for both letterhead and envelopes. Do we need to save these settings or should it just stay that way on a given machine? I guess we need to make the change on each workstation, or is there a way to change the "Printer Default" file??
You can change the Viewer’s default print behavior by setting the print preferences. The Viewer automatically uses these settings in the Print dialog box each time you print. You can override the default settings, however, by selecting different options in the Print dialog box.
if you search on google for : xerox dctips
then you find a document for preconfiguring xerox drivers, that can maybe be helpful