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Paper jam error not going away

Product Name: Phaser 6022
Operating System: Not Specified
So, I have the xerox phaser 6022 color laser printer and a paper jam occurred. Error to remove from the back came up but I removed the paper from the front. The printing error won’t go away now though. I’ve tried the print formatting and it’ll print a piece so there is no jam in the printer, but yet the error continues to stay. I tried shutting the printer off and unplugging for an hour but when turned back on still the error. So I left it on and unplugged for awhile but when turned on still the error. All doors are shut on the printer as well. I can’t figure out what to do next, any suggestions?
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CathyO-Xerox
Community Manager
Community Manager

Re: Paper jam error not going away

Hello Morganlindberg,

If you have already followed all the steps in this article, then you will need to call Support for a quick exchange: 1-800-835-6100

Thanks,
CathyO-Xerox
Community Manager

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