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aposak New Member
New Member

Paper jam in Area 1 - WorkCentre 7345

Product Name: WorkCentre 7345
Operating System: Windows 10 x64

I... inherited... a Xerox WorkCentre 7345, with the Office Finisher (coallates, staples, and punches holes) attached. Every time I try to print or copy, the paper gets stuck halfway thru the fuser. The printer tells me to clear the jam in Area 1. Once cleared, the printer will retry the print, only to get stuck at the same place.The paper doesn't appear crinkled or wrinkled before I remove it. It appears to me that the rollers above the fuser aren't pulling the paper through to the output tray. There is a partially printed image on the paper when I remove it, so the imaging part of the printer is probably just fine. I have tried letter and legal sizes, with the same result.

I have not pulled any error codes. I suspect that either there is a fault with the fuser, or that the rollers above the fuser aren't being engaged or are too worn to pull the paper through to the output tray. Would like to confirm my daignosis before spending money and throwing parts at the problem.

This is a leave-behind in an office space. I have no personal use for it, but have tentatively found it a new home at a nearby private school, provided I can repair it. I have fairly extensive mechanical and electrical repair experience, including several HP laser printers. Please help me keep this out of a landfill and help a school at the same time. Thanks in advance.

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3 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Paper jam in Area 1 - WorkCentre 7345

Hi,

It could be from a broken fuser exit sensor (located on the left hand cover next to the exit roll shaft), from rollers on the eit roll shaft that can be disloged from the shaft or from a broken holder from the inverter assy

 

7345 holder.pngInveter holder7345 holder repair.pngInverter holder repairFuser exit sensor.pngFuser exit sensor

 

Gabi

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aposak New Member
New Member

Re: Paper jam in Area 1 - WorkCentre 7345

Thanks, especially for the pictures. I will check those things this afternoon.

The fault history indicates 011-110.

Would a new fuser assy cover all of these potential issues? Might be the easiest path.

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gabiene Frequent Advisor
Frequent Advisor

Re: Paper jam in Area 1 - WorkCentre 7345

There is no part number for fuser cover. 

010-110 is a fault code from Exit Fuser Sensor