cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Paper jam in transfer module but no jam

Product Name: Xerox Color C75 Press
Operating System: macOS 10.13 - High Sierra
I have checked all paths and there is not an ounce of paper but it is still asking me to clear jame
0 Kudos
7 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Paper jam in transfer module but no jam

Hi,

Take out the fuser and check it. What fault code is declared?

 

Gabi

0 Kudos

Re: Paper jam in transfer module but no jam

Hi Gabien
I have checked the fuser and it’s clean.
It had a sheet of paper in the left side of the transfer but i cleared that.
I have cleaned the sensors. Turned the machine off and on but it is still asking me to clear the paper jam.
0 Kudos
Highlighted

Re: Paper jam in transfer module but no jam

The error message is ‘Paper jam (77 - 909)
0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Paper jam in transfer module but no jam

Did you know how to enter in Diagnostic mode?

0 Kudos
Highlighted

Re: Paper jam in transfer module but no jam

No can you guide me
0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Paper jam in transfer module but no jam

I need your e-mail address.

0 Kudos
Highlighted

Re: Paper jam in transfer module but no jam

Hi Gabien
My email isbronson@mimic.net.au
Thanks for your help
Bronson
0 Kudos