Paper jam in transfer module but no jam

[bronson@mimic.net.au]

I have checked all paths and there is not an ounce of paper but it is still asking me to clear jame

[gabiene]

Hi,

Take out the fuser and check it. What fault code is declared?

Gabi

[bronson@mimic.net.au]

Hi Gabien
I have checked the fuser and it’s clean.
It had a sheet of paper in the left side of the transfer but i cleared that.
I have cleaned the sensors. Turned the machine off and on but it is still asking me to clear the paper jam.

[bronson@mimic.net.au]

The error message is ‘Paper jam (77 - 909)

[gabiene]

Did you know how to enter in Diagnostic mode?

[bronson@mimic.net.au]

No can you guide me

[gabiene]

I need your e-mail address.

[bronson@mimic.net.au]

Hi Gabien
My email isbronson@mimic.net.au
Thanks for your help
Bronson