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israelch21
New Member
New Member

Paper jam on duplex A3

Product Name: DocuColor 242/252/260
Operating System: Not Specified
Hello ! I hope you’re good.
I’m unable to make duplex with A3 papers. I’m having paper jam everytime. It only passes with A4 papers.

The same thing happens if a print A3 face down.

So the paper passes but fails to back and pass on the 2nd registration..... so the paper falls down.

I need help!

Thank you
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TammyL-Xerox
Administrator
Administrator

Re: Paper jam on duplex A3

Hello israelch21, 

I would recommend you contact Fuji Xerox, which is a different company, for more assistance. Please find support for the machine at  Fuji Film.

Thanks,
TammyL-Xerox
Community Manager

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