cancel
Showing results for 
Search instead for 
Did you mean: 
schmidt.d New Member
New Member

Paper jam when printing duplex

Product Name: Xerox Color C60/C70
Operating System: macOS 10.13 - High Sierra

Hey there, we try to print on 80g A4 duplex black&white. But the paper always got stuck before 1c in the business ready finisher. I think its the duplex area. There is no old paper left, we restarted the machine, tried different papers etc. This problems occured from one day to the other. We printed the whole day, turned out the machine, left – an when we came back the next day we could not print duplex any more.

Do you have any suggestions what to do?

Thanks

Dennis

0 Kudos
2 Replies
Highlighted
Community Manager CherylO-Xerox
Community Manager

Re: Paper jam when printing duplex

Hi schmidt.d,

Thank you for using the Support Forum. Please take a look at the specifications for the finisher.  If you are using paper with in the specifications then make sure that you have cleared any jams in the finisher.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Paper jam when printing duplex

Try programming the tray as a heavier weight
0 Kudos