Paper jam

[CathyO-Xerox]

Hello JoeJoe,

If you have opened the back door and removed the paper there is not anything else you can do. You may need a service call.

[JoeJoe]

Thanks for getting back to me!

The error message displayed on the screen when I experience the paper jam is "Paper jam in exit area".

The error code is 8-500 (i.e. Jam2 = "Jam In Fuser Exit Area")

I have already tried to follow the instructions in the service manual that I found online (i.e. here:***manual). This is what I did:

- I removed the jammed paper and tried again

- checked the paper guides and they are fine

- Paper is a good quality standard A4 80g which I took from another printer - it is not bent at all

- The settings on the printer read A4 for the tray that I use (in fact for both of them).

- I cannot see where to check the orientation setting from the the printer menu.

- I tried to turn the printer off and then on again several times

- I tried to print on 3 different type of paper (I have a few A4 80g and 70g packets, so tried those)

None of the above made any difference - the paper always jams in the same place.

The jammed paper is printed perfectly (upon inspecting it when I relese it manually) - i.e. the printer prints exactly what I ask it to do, it simply jams before exiting.

I have no idea how to proceed with the rest of the instructions provided in the service manual for this error...

Any thoughts?

[CathyO-Xerox]

Hello Joe,

Are you able to get a current Fault Code?

1. On the Control Panel press Menu.
2. Click on Troubleshooting then select an option: 
• Error Messages: shows the current Fault Code. 

[JoeJoe]

My Phaser 3330 was bought 2 years ago, and is in very good condition. It has only printed a couple of thousands of pages in its life. It is not under warranty.

Recently it has developed a fault whereby the paper always jams before exiting the printer into the output tray. The printing on the paer itself is fine, and if I leave the back cover open then the paper exit from there in perfect condition.

The jam always occurs  at the vertical section of the media path on the left hand side of the diagram where the blue and red paths merge (***just before exiting the printer (i.e. between the last two blue guide wheels at the end of its path).

I cannot for the life of me work out why the paper does not follow its path and leave the printer...

My suspicion is that  the Exit Sensor which is tasked with ensuring that the paper leaves the printer is faulty (see here: ***

Does it look like a possible diagnosis?

It would be a shame to bin it for something that looks relatively easy to solve.