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Community Manager
Community Manager

Re: Paper jams


I searched our online knowledge base for jams when using labels or envelopes and found this solution that should be helpful.  I am also including a link to the Paper and Paper Tray specification for you to review. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.


Community Manager

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New Member
New Member

Paper jams

Product Name: WorkCentre 6515
Operating System: Windows 10

Brand new printer it always jams in the back when using labels or envelopes.  I have changed the paper style and it still jams.

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