If your printer keeps jamming, you should know that the most common cause of a jam is a misalignment of the paper. The paper needs to load in smoothly, and completely flush with the tray. Overfilling the tray is a great way to ensure you will be spending some personal time getting to know the inside of a printer.
Please review this article for clearing jams in tray 1. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
the paper keeps jamming from tray 1 and displaying an error message. I've checked and the machine and the drivers are both set for plain 14 paper, and ive cleaned the roller and inside of the machine but the jam keeps happening. Looked at the tray it is seems fine aswell. Any other tips or things to look out for?