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3 Replies

Re: Paper keeps jamming- driver correct

If your printer keeps jamming, you should know that the most common cause of a jam is a misalignment of the paper. The paper needs to load in smoothly, and completely flush with the tray. Overfilling the tray is a great way to ensure you will be spending some personal time getting to know the inside of a printer.

 

Regards,

Diana

 

 

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lhn
New Member
New Member

Re: Paper keeps jamming- driver correct

I'm having the same problem after moving the printer about 4 feet. I didn't unplug it, take the paper tray out, nothing - just slid it across a table.
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TammyL-Xerox
Community Manager
Community Manager

Re: Paper keeps jamming- driver correct

Hello LBennett, 

Please review this article for clearing jams in tray 1.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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LBennett
New Member
New Member

Paper keeps jamming- driver correct

Product Name: Phaser 6500
Operating System: Windows 10

HEy,

 

the paper keeps jamming from tray 1 and displaying an error message. I've checked and the machine and the drivers are both set for plain 14 paper, and ive cleaned the roller and inside of the machine but the jam keeps happening. Looked at the tray it is seems fine aswell. Any other tips or things to look out for?

 

thanks,

 

L. 

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