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Valued Advisor
Valued Advisor

Re: Paper loading problem with 1/MPT tray on Phaser 6280

Hi crawlmachine,

Thank you for using the Support Forum. Please take a look at the solutions for a Paper Jam from Tray 1 and see if any of these help.  Also make sure the paper you are using is within specs. for the machine.  If these solutions do not help please consider contacting your support centre for further assistance.


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Paper loading problem with 1/MPT tray on Phaser 6280

Product Name: Other - specify product in post

Im printing a thick paper stock, loading it trough the MP1.


Whenever I send to print, the printer will load the paper half the way and then give the warning "Jam at tray 1 open door A"


I just open and close the door A, and it goes to print flawless. 


Next time I print, the exact same thing happens.


I already reset the printer to default, tried it with different paper and the problem is the same.


Any help will be appreciated!!

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