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tstern New Member
New Member

Paper pickup problem with Phaser 3040

I have a Phaser 3040 laser printer for just over a year. In the last couple of months I started to have a problem that gets worse and worse to the point I decided to post here in a last try to solve it before getting a new printer. Israeli support and useless for your information.

 

I use A4 sheets in the front paper tray (does not matter if there is a single sheet or 50 of them) the printer will initiate a print and will load in the paper about 1" and after that it will stop printing and give an error about the sheet. Somestimes the papers gets deeper and it says the paper is jammed and I have to open and close the back cover even though the paper never reached the inside of the printer and I can remove the page by pulling it out without any jams or anything. This problem got worse and worse and I don't know what do to about it. Any thoughts?

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Re: Paper pickup problem with Phaser 3040

Hi tstern,
Thank you for using the Xerox forum.

I would suggest that you review the following Phaser 3040 Support & Drivers site and use the search box to view possible solutions.

 

There are many things that start and turn as paper is feeding and if you can follow this procedure Solution : View the Printer Control Panel Lights to Determine Printer Status or Errors to find the specific error code, you might be able to search a more specific code, or post that error here.

 

Additionally since the printer is relatively new in your area you may wish to look at troubleshooting jams on page 39 of the user guide (which is found on the documentation tab from the same support site above).

 

Finally since you mentioned Isreali support. There is a map image on the upper right of the main support page and selecting that will allow you to change to another region. There may be more specific support assistance solutions when selecting that region.

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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