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2 Replies
UniversalTube
New Member
New Member
‎07-18-2022 03:03 PM

Re: Paper tray not recognizing the correct paper size.

When I set it as a dedicated tray for 11x17 paper, it tells me there isn't 11x17 paper in it, but there is.  I guess I'll have to call support.

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CathyO-Xerox
Community Manager
Community Manager
‎07-18-2022 02:29 PM

Re: Paper tray not recognizing the correct paper size.

Hello UniversalTube,

Where you have it Fully Adjustable, it sounds like the Tray Guides are somehow getting out of position causing the loading error.  You could see if you get better results as making it a dedicated tray. If not, you may need service call to check the tray sensors.

Thanks,
CathyO-Xerox
Community Manager

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UniversalTube
New Member
New Member
‎07-14-2022 12:50 PM

Paper tray not recognizing the correct paper size.

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 11

Our xerox machine has a dedicated paper tray for 11x17 paper, but every once in a while it will say there is not 11x17 paper in it. I have to log into it and set the paper management properties for tray content so it is "fully adjustable" and then manually put in 11x17 as the paper size. Is there something that can be done for this? For example, the machine is telling me there is JIS B4 (257 x 364 mm) paper in the 11x17 tray when I know for a fact it is 11x17 paper in the tray.

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