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Phantom Paper Jam

Product Name: VersaLink C600 Printer
Operating System: Not Specified

While printing using the bypass tray, I experienced a minor paper jam.  Easily cleared the single page from the back of the printer.  I cannot clear the error notification.  It continuously states there is a "Jam in the Device" and instructs the rear door be opened and paper cleared.  There is a red light flashing on the mini screen and no other printing can be done.  There is no paper or foriegn debris in the printer.  I cannot clear it.  I've restarted it several times, left the power off over night, pulled components out of the back and put it back together... I'm stumped!  Help??? Anyone???

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Phantom Paper Jam

Hello there,

If they message won't clear, you would need to call Support to speak with 2nd Level for more assistance: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Re: Phantom Paper Jam

Hi! If you did contact the support department, can I ask how was this solved? I'm having a similiar issue (jam error that won't clear, no paper jam) with a Phaser 3020 but I'm not in the US and there's no dedicated tech support dept. here. Thanks!

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