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milenBG
New Member
New Member

Phaser 3020 Exception report

Product Name: Phaser 3020
Operating System: Windows 10 x64

Hello, at ranodm intervals (around few hours) the device is printing following:


Assert log Information

Task Name: P2PL, Exception Type: Assert

Assertion failed:

file OSAL_vw.c, line 1506

Call Stack

1738b10 and 15 more memory addresses.

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1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Phaser 3020 Exception report

Hi milenBG,

Thank you for using the Support Forum. Please try disabling the the bi-directional communication in the driver and see if that will fix the issue.  Please see this article for information on how to disable bi-directional communication on the port.  In the article it says to enable you will disable. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

Thanks,
CherylO-Xerox
Community Manager

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