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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎01-07-2021 05:00 PM

Re: Phaser 3020 Initial setup problem

Hello ioftiger,

I usually suggest to make sure the printer is powered on when installing the drivers, but you already said you have tried that. I found the steps for installing the printer here if you want to go through it step by step to see if you missed anything in the install procedure.

Thanks,
CathyO-Xerox
Community Manager

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ioftiger
New Member
New Member
‎12-22-2020 04:46 AM

Phaser 3020 Initial setup problem

Product Name: Phaser 3020
Operating System: Windows 10 x64

Hi,

I have recently purchased Xerox Phaser 3020. I switch On the printer, connects it with my Laptop using USB cable.

I am having Win10 64Bit OS, when I install the printer drivers and select "USB connection - printer is connected using USB cable", once clicked Next , the system throws an error "Failed to connect to Printer". I then Go Back and select "Wireless Network connection", and select "Yes I will setup my printers wireless connection", when I click next there is an error, "Failed to connect to Printer".

I have further tried the same process after changing the USB cable but same problem.

Please can you suggest the solution to this problem?

Thanks,
Abhishek

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