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5 Replies
abiniszk
New Member
New Member
‎10-26-2023 01:06 PM

Re: Phaser 3020 won't print after about 20 min of standby

I have the same problem...

I have the latest firmware V3.50.21.03, and don't please provide me with information on how to setup the printer like in the below message.

I also disabled Direct wifi and set standby for 60 minutes....

 

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Darko59
New Member
New Member
‎10-24-2023 07:24 AM

Re: Phaser 3020 won't print after about 20 min of standby

I've bought two of the new Phasers 3020 and have the same problem with both of them. Since I have two old Phasers that work fine seems like the problem is in the firmware. The old printers have firmware V3.50.01.08 while the new ones have the latest V3.50.21.03.

Is it possible to get and update to the OLD firmware? Specifically, V3.50.01.08 that works perfectly well even with the latest Win11.

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst
‎11-16-2022 11:27 PM

Re: Phaser 3020 won't print after about 20 min of standby

Have you looked at upgrading the firmware on your device?

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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jakeres
New Member
New Member
‎11-16-2022 02:23 AM

Re: Phaser 3020 won't print after about 20 min of standby

> Here are a couple of articles for you to look at for assistance. How to setup the wireless network, to make sure everything is correct. Then if you are still having issue Will not Print. 

 

all information above is useless. the printer has firmware issues. WIFI is lost after printer enters in standby mode.

 

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TammyL-Xerox
Community Manager
Community Manager
‎07-13-2022 08:33 AM

Re: Phaser 3020 won't print after about 20 min of standby

Hello Studyhax, 

Here are a couple of articles for you to look at for assistance. How to setup the wireless network, to make sure everything is correct. Then if you are still having issue Will not Print. 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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Studyhax
New Member
New Member
‎07-10-2022 07:26 AM

Phaser 3020 won't print after about 20 min of standby

Product Name: Phaser 3020
Operating System: Windows 10 x64

This printer is brand new. The bar below the exclamation mark is green, the WPS button no longer flashes blue.

When I tell it to print something, nothing happens. 

 

If I press the power button once, it starts to make some noise and then the WPS button is blue again and the bar below the exclamation mark is green. But still, if I tell it to print something, it won't.

 

Only when I hold down the power button for like 10 seconds, the printer is turned off, then press the power button again, then the printer is turned on again, will the printer start printing again.

 

Can someone help make sense of this? Super weird

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